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Johnea's Digital Resume'

Top performing customer service leader with strong management
background and in-depth knowledge of relevant markets, sales strategies,
and training approaches. Supervises teams effectively to consistently deliver
top revenue results and exceed expectations. Dedicated to customer
satisfaction and business success.

Extensive experience working as an administrative and customer service professional for over fifteen combined years. High achieving academic pursuits and over 500 hours of committed training in various fields. An overall gained knowledge and skills in: customer service, events, travel, fashion, beauty, and business solutions industries. Qualifies as an asset to any company  partnered with.

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Johnea Wade

Education/ Training

Magnet/College Prep

Washington Prep HS - Los Angeles, Ca

Communications Magnet Program: 3.7 GPA

College Prep Course(s), Drama/Theater Department, Vocal Ensemble, Tutor/Student Aide

ECE, Organizational Development, Fashion Design/Merchandising

El Camino College - Torrance, Ca

Degree Obtained: Yes

Campus Volunteer, Student Rights Member,

Fashion Club

Additional Courses: Administration of Justice, Journalism, Real Estate




Johnea's Professional Values

To have the chance to work in a progressive work environment where the values and mission of the organization/company aligns with my own would be most ideal. The opportunity to contribute a dedicated and committed work ethic, expansive skillset, and positive attitude to a team of people is a strength proudly possessed by Johnea.


Recent Work History

2022 - 2023


Account Manager

Supervisor: Julie/Josh 


Daily Programs Used: ZoHo, TSH, Microsoft Office

Able to utilize my strong organizational and social media skills, implement new strategies and sales techniques, assess issues and formulate obtainable resolutions, ability to meet complex deadlines, and work collaboratively with others to achieve a common goal. Drive sales and generate revenue through customer conversion and effective sale techniques, plan team building and office events for staff. Quickly able to adapt and learn pharmaceutical and supplies terms and day to day work operations. Natural knack of converting declining, lost, or dead accounts into active ordering accounts. Enhance brand reputation and trust with medical professionals by providing award winning customer service and direct inventory resourcing.

2021 - 2022

Customer Service Dept. Coordinator

Supervisor: Margarita Hadweh

(03) 8644 6836 (Melbourne, Australia)

Daily Programs Used: Oracle Netsuite, Zendesk, Shopify, Microsoft Office

Received and responded to customer requests via emails, telephone calls, and chat, Entered data, generated reports and produced tracking documents, Coached employees through day-to-day work and complex problems, Oversaw technical, operational, clerical and customer service support activities, Drove workflow improvements by streamlining processes. Resolved employment-related disputes through proactive communication, Developed revisions for systems and procedures by evaluating operational practices and identifying improvement opportunities, Devised and implemented improvements to reporting procedures, Oversaw project logistics using industry expertise and independent judgment, Maintained master schedule and set up appointments, Managed filing systems for electronic and hard copy documents to keep organized records, Aided colleagues, managers and
customers through regular communication and assistance, Managed office
activities by maintaining communication between clients, tracking records
and filing all documents.

2018 - 2021

ULTA Beauty Stores
Retail Sales Manager

Supervisor: Molly/Catherine

Bethlehem, Ga | El Segundo, Ca

Managed day-to-day staffing and handled scheduling for all store employees, Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings, Trained team members in successful strategies to meet operational and sales targets, Facilitated high volumes of cash, credit and gift card transactions, verifying cash drawer balance at end of each shift, Recruited, interviewed and hired talented individuals bringing dynamic sales expertise to organization, Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets,
Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers, Organized store operations around sales needs and allocated important daily responsibilities to personnel for efficient operations, Led development of strategic business plan targeted around high growth initiatives, Optimized sales strategies based on weekly, monthly, and quarterly progress against annual objectives, Avoided business pitfalls by adapting sales strategies to changing conditions and customer demands, Helped staff accomplish sales goals through effective supervision, training, and motivational strategies, Coordinating teams and merchandise to create attractive, successful
displays, Completed over 350+ hours of brand/product and managerial training, Developed solid relationships with brand partners, affiliates, and vendors.

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